FAQs

Delivery timelines depend on your location. A majority of the orders placed with us arrive within the stated delivery window that has been outlined in our Shipping Policy. You will receive a confirmation email with tracking details once your order has been shipped from our facility.

Yes, we offer free shipping on orders and there’s no minimum order value or any form of hidden charges at all. Each delivery is free of cost across Hong Kong and we don’t entertain any order that is placed from anywhere else apart from Hong Kong and its territories.

We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. To start a return, you must connect with us as soon as possible. Our team will guide you through the steps that you must take to complete the return process seamlessly. Refer to the Refund Policy to know more about this.

Orders can be cancelled easily before they are shipped from our facility. Once an order has been dispatched, cancellation may no longer be possible, and a return request would need to be submitted instead after the item arrives at your address. Make sure that you’re reading our Terms and Conditions page before placing an order to know more.

We stress on complete data protection and ensure that the data that is shared with us by our customers remain discreet. Our main aim is to ensure that the experience our customers have with us is highly protected, and we employ industry-grade measures for the same.

No, we don’t ship any order internationally. All our deliveries are made within the territories of Hong Kong only. Our company doesn’t operate elsewhere and thus; we don’t entertain any kinds of orders from anywhere else as well.

Once your order is shipped, you will receive an email containing a tracking link and reference number. You can use this link to check your delivery status at any point until the package arrives at your listed address.