Return and Refund Policy

Order Payment and Return Guidelines at Curatofortunex

Shopping for accessories online should be transparent and straightforward. At Curatofortunex, we prioritize clear communication and customer peace of mind. We have established an open policy regarding payment and product returns to ensure you feel protected at every step of your purchase journey.

Our business practices adhere strictly to local standards in Hong Kong, including the requirements of the Personal Data (Privacy) Ordinance (PDPO) (Cap. 486). Any personal data, contact information, or banking details you share with us remain confidential and are processed exclusively for order handling, return processing, and account updates.

Cash on Delivery Payment Method

To build trust and maintain complete openness with our shoppers, we operate on a Cash on Delivery (COD) basis.

Pay at Your Doorstep: COD is currently the sole payment method available on our store. You do not need to enter payment card details online when placing an order.
Simple Handover: Payment is collected directly at your address when the courier brings your parcel. You pay only when the item is physically handed over to you.

The 30-Day Return Criteria

We understand that an item may occasionally not meet expectations upon arrival. We provide a 30-day return window, which starts from the date your package is delivered to your address.

To qualify for a return request, the following conditions apply:

Eligible Reasons: Returns are accepted if the handbag delivered to you arrives with physical damage or if an incorrect item was dispatched by mistake.
Item Condition: The item must remain unused, with all original tags, protective packaging, and dust bags intact, just as you received it.

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Initiating a Return and Free Pickup Setup

If you receive an incorrect or damaged item and wish to start a return, please send an email to bag@curatofortunex.com within your 30-day window detailing the issue along with photographs of the item.

Zero Fees: We do not charge any return processing fees, restocking fees, or administration costs. Returning an item is entirely free for our customers.
Convenient Home Pickup: Once our support team reviews and accepts your request, we coordinate a package pickup directly from your address at a time that aligns with your schedule. You do not need to travel to a drop-off post office.

Inspection Window and Available Options

When the returned handbag arrives back at our Central facility, our internal team takes 1 business day to review the item and confirm the reported issue. Once reviewed and accepted, you can choose between two resolution pathways:

Product Exchange: If you prefer a replacement, we will dispatch a new unit immediately, provided the item remains in stock within our current inventory.
Full Refund: If an exchange is not possible or you prefer your funds back, we will initiate a complete refund.

Bank Transfer Refund Process

Because orders are originally collected via Cash on Delivery, refunds are issued strictly through direct bank transfer to your designated Hong Kong bank account.

Providing Account Details: Once your return is accepted for a refund, our team will send an official email requesting your bank account number, account holder name, and bank name.
Accurate Details: Please double-check your banking details before replying to prevent any administrative delays in routing your funds.
Processing Schedule: After receiving your correct account information, we process the bank payout within 1 business day on our end.
Bank Reflection Period: Although we send the transfer within 1 business day, fiscal institutions may take between 9 to 10 business days to reflect the transferred balance in your account, depending on your bank's internal processing speed.

Protection of Your Fiscal Data

In compliance with the PDPO, any banking information provided to Curatofortunex for refund processing is used strictly for executing the single bank transfer. Your account details are stored safely, accessed solely by official accounting personnel, and purged once the transaction completes and legal retention requirements are satisfied.

Reaching Our Support Team

If you have questions regarding a return request, need assistance with a pending refund, or wish to clarify any part of this policy, our staff is available during standard business hours:

Business Name: Curatofortunex
Email Support: bag@curatofortunex.com
Phone Line: +852-595-555-80
Office Address: St. John's Building, Garden Rd, Central, Hong Kong
Operating Hours: Monday to Friday, 10:00 AM – 5:00 PM HKT