Shipping Policy

Delivery Framework at Curatofortunex

When you place an order with Curatofortunex, we handle your package with focus and efficiency to ensure your handbag arrives smoothly at your doorstep. We are based in Hong Kong, and our fulfillment process operates transparently to meet both your expectations and local consumer standard practices.

Every step of our handling and dispatch routines strictly follows the rules set by the Personal Data (Privacy) Ordinance (PDPO) (Cap. 486 of the Laws of Hong Kong). Your personal details, contact numbers, and delivery addresses are collected and processed purely to ensure correct fulfillment and to maintain record compliance under Hong Kong legal frameworks.

Order Fulfillment and Processing Timelines

We follow a structured schedule to prepare every handbag before dispatch:

Internal Handling Period: Every order undergoes a standard processing timeframe of 2 business days. During these 2 business days, our team prepares your item, performs internal order checks, and arranges protective packaging for transport.
Courier Transit Period: Once handed over to our local delivery partners, transit across Hong Kong takes between 1 to 2 business days.
Total Turnaround Schedule: Combining our 2 business days for preparation with the 1 to 2 business days for local transit, the entire duration from online checkout to final arrival takes between 3 to 4 business days.

Orders are processed during standard business operational hours. Orders placed over weekends or official public holidays in Hong Kong will enter internal processing on the following business day.

Geographic Scope and Delivery Costs

To maintain high service quality across our operations, our shipping structure keeps things straightforward:

Coverage Area: Deliveries are conducted exclusively within Hong Kong. We do not provide international shipping or cross-border dispatches at this time.
Shipping Charges: All orders delivered within Hong Kong are provided completely free of charge. There are no hidden fees, extra handling charges, or mandatory checkout surcharges added at payment.

Address Accuracy and Package Safety

Smooth delivery depends directly on the details provided during online checkout:

Accurate Details: Please review your street address, building name, flat or floor number, and mobile phone number cautiously before finalizing your order. Providing accurate recipient information prevents missed dispatches or transit holds.
Address Adjustments: If you discover a mistake in your submitted delivery address, contact our support team immediately. While we attempt to update records prior to dispatch, address updates cannot be performed once the package has exited our facility after the initial 2 business days processing window.
Unclaimed Deliveries: If a parcel cannot be delivered due to incorrect address information or repeated failed handover attempts by the local courier, the package will return to our central facility. Our team will then reach out to arrange a reshipment.

Data Privacy and Logistics Compliance

In line with the provisions of the Personal Data (Privacy) Ordinance (PDPO), Curatofortunex shares only the necessary contact details with local courier networks to perform physical delivery:

Your full name, delivery address, and telephone number are passed to chosen logistics partners strictly for package routing and delivery communication.
Third-party transit partners are legally required to keep your information private and are prohibited from retaining or using your details for any secondary marketing purposes.
All fulfillment records are preserved in accordance with Hong Kong commercial requirements and erased once statutory storage obligations end.

Communication and Transit Status Support

We keep you informed regarding the progress of your order throughout the processing period:

You will receive an email confirmation as soon as your checkout is completed.
Once the initial 2 business days processing window closes and your order leaves our facility, a second update containing your local tracking details will be sent to your email.
You can monitor the real-time status of your parcel directly via the designated local courier portal using your provided tracking reference.

Reaching Our Support Team

If you have questions about your delivery progress, need help verifying address details, or require help with an ongoing shipment, our local support staff is available to assist you directly:

Business Name: Curatofortunex
Email Contact: bag@curatofortunex.com
Telephone: +852-595-555-80
Facility Address: St. John's Building, Garden Rd, Central, Hong Kong
Operating Hours: Monday to Friday, from 10:00 AM to 5:00 PM HKT